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Return Policy

We hope you enjoy using Jack Black products as much as we enjoy creating them for you. If for any reason you are not fully satisfied simply read the instruction below.


Can I cancel or change my order ?

Unfortunately, we are not able to cancel orders or change them once they are placed on the website. However, you can refuse the package at the door. If the packaging remains intact, Canada Post should not charge the return of the package to the shipper. 


How do I return?

  • Send us an email using this form with your full name and order number
  • Wait for our approval before sending back your products


What items are returnable?

  • Within 30 days of receipt of your shipment
  • In original condition
  • In the original packaging

What items are non-refundable?

  • Product with SPF ( ex : Double-Duty, Lip Balm, etc.)
  • Final sale/Clearance merchandise
  • Used, Opened or damaged items
  • Discontinued products
  • Products that are not in their original packaging


Are there any charges for return?

  • Original shipping charges is non-refundable (including free shipping cost)*
  • You are responsible for return shipping charges*

*Exceptions : wrong product received, or damaged product. All shipping costs will be covered.

How soon will I get my refund?

  • Once your return is received and inspected your refund will be processed, and a credit will automatically be applied original method of payment, within 12 business days.


Return instructions

  • Pack all the returned items, along with a print off of your confirmation of purchase email. Please use the box the items arrived in.
  • Go to local post office, or another courier, to ship the package. Return address for the package:
  • Please provide us the tracking number from post office or couriers if applicable. You can keep tracking your package by receiving email for shipment updates.


Return address :

Jack Black Canada - Prestilux
3437 Blvd Le Corbusier
Laval, QC, H7L4Z4

Still have questions? Email us at info@getjackblack.ca with your full name, order number and we will get back to you shortly.

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