We hope you enjoy using Jack Black products as much as we enjoy creating them for you. If for any reason you are not fully satisfied simply follow instruction below.
How do I return?
- Send us an email using this form with your full name and order number
- Wait for our approval and an RMA number before sending back your products
What items are returnable?
- Within 30 days of receipt of your shipment
- In original condition
- In the original packaging
What items are non-refundable?
- Product with SPF ( ex : Double-Duty, Lip Balm, etc.)
- Final sale/Clearance merchandise
- Used, Opened or damaged items
- Discontinued products
- Products that are not in their original packaging
Are there any charges for return?
- Original shipping charges is non-refundable (including free shipping cost)*
- You are responsible for return shipping charges*
*Exceptions : wrong product received, damaged product or skin reaction. All shipping costs will be covered.
How soon will I get my refund?
- Once your return is received and inspected your refund will be processed, and a credit will automatically be applied original method of payment, within 12 business days.
- Pack all the returned items, along with a print off of your confirmation of purchase email, and a note specifying your RMA number securely in a box. Please use the box the items arrived in.
- Go to local post office, or another courier, to ship the package. Return address for the package:
- Please provide us the tracking number from post office or couriers if applicable. You can keep tracking your package by receiving email for shipment updates.
Return address :
Jack Black Canada - Prestilux
3437 Blvd Le Corbusier
Laval, QC, H7L4Z4
Still have questions? Email us at [email protected] with your full name, order number and we will get back to you shortly.