Double-Duty Face Moisturizer SPF 20

Double-Duty Face Moisturizer SPF 20

with Blue Algae Extract & Sea Parsley

This lightweight, emollient moisturizer is an advanced facial treatment and broad-spectrum sunscreen...

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This lightweight, emollient moisturizer is an advanced facial treatment and broad-spectrum sunscreen...

READ MORE >

INGREDIENTS >

USE >

View full details
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Customer Reviews

Based on 45 reviews
82%
(37)
9%
(4)
2%
(1)
2%
(1)
4%
(2)
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N.A.
Non-functional Customer Service

I hesitate to leave a negative review, but I hope my experience will help others avoid similar frustrations.

I can’t comment on the quality of the moisturizer because I never received it. However, I can speak to the complete dysfunction of their customer service and support team.

When placing my order, my payment auto-filled with mismatched shipping and billing addresses. I noticed immediately and began looking for a way to correct it. Unfortunately, I discovered that there is no option to cancel or modify an order, even within minutes of placing it.

I contacted their customer service team on November 6 to update the shipping address, only to receive an auto-reply stating they would be out of the office until November 11. Oddly, this coincided with a federal holiday, but their shipping partner was not observing it—the order was shipped promptly to an incorrect and incomplete address.

When I finally received a response, I was told they could do absolutely nothing: no cancellations, no refunds, and no updates to customer details. Frankly, I’m surprised they even bother staffing a customer service team, as an automated chatbot would likely provide more helpful assistance.

I won’t be ordering from this company again. Supporting them feels like enabling a zombie company with no regard for customer experience or operational efficiency.

F
Francis Gauthier
Best cream on the market

I love this cream, the smell is just enough, the fps20 does a good job. After putting the cream or at the end of the Day my skin is perfect and not oily !

G
Glen R.
Simply the best!!

I've been using this product every day for years now. Although the built-in SPF 20 is the clincher, it has slowed down the aging process on this 70-year-old skin as a stand-alone product.

L
Lorne Weiss
I use it daily

It’s non oily. I use it daily as a part of my after shower routine.

M
Marek Szkudlarek

Great product but never in stock in Canada website. Too expensive though.